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Our Terms & Conditions

Please pay balance of holiday cost plus security bond no later than strictly TEN weeks prior to holiday commence date or unfortunately to cover our very high ground rents we will have no option but to remarket the holiday and your deposit will be lost.

If your payment date falls on a weekend or a Bank Holiday and you need to go to a bank to process payment, it should be paid the day before or you will risk losing your holiday.

NOTE We highly recommend that you take out travel insurance upon booking to cover any unforeseen circumstances where you would need to cancel your holiday booking for illness, injury, self isolation etc. as any monies paid can not be returned.

If you have paid a deposit then cancel, the deposit is non refundable. 

(If Covid is responsible for the park being closed we will refund any monies paid within 28/31 days or you can change your dates, (paying the extra or receiving a refund for the difference in price) this also includes the park being closed for any other reason and you are therefore unable to take your holiday)

We most certainly hope this would not happen but if we need to cancel your holiday after you have paid your deposit but before you have paid your balance due to unforeseen circumstances, then we will return your deposit. If we need to cancel your holiday after you have paid the full balance, we will return all monies paid within 28/31 days.

Security bond will be returned 14 days after your departure pending no breakages or damage or missing items, this includes stained bedding.

In the event of damage or breakage of any item within the caravan (fixtures or fittings), please advise us as soon as possible so we can repair/replace without delay. Please note if there is any damage to the caravan that exceeds the security deposit paid & not covered by the insurance we are within our rights and will seek legal action to recover the relevant compensation to repair/replace and also for any holiday bookings lost by us due to damage to the caravan along with any compensation sought from forthcoming bookings for loss of their holiday & subsequent costs incurred. Police will also be informed if we deem the damage is of a malicious nature.

These are our very much loved family holiday homes please, please look after them for us and also for the customers that will also be using the accommodation in the future.

There is strictly NO smoking/electronic cigarettes/pipes/cigars allowed within the caravan. Please DO not stub your cigarettes out on the deck as it will leave melted brown marks. If any signs of smoking has happened within the caravan you will lose your security deposit and/or any damage costs billed to you. Please also ensure any litter from smoking is not left on the caravan grounds.  

No pets are allowed. REGISTERED service dogs by request. If you have any visitors this also applies to them that their pets are not allowed in the caravan.

Please ensure you adhere to the park rules at all times, as Haven have the right to ask you to leave at any time if the rules are not adhered to – we are not responsible for a refund if this happens. No hen or stag party groups please as per Haven rules lead person staying in caravan must be over 25. If Haven ask you to leave the park due to unacceptable behaviour, nuisance/drunkenness/fighting/shouting etc you will not be allowed to stay in our caravans again and no refund will be given.

Our charges are for accommodation only – we can not be held responsible for any activities that are unavailable to you during your stay. We do not include passes for any activities at the park – this is a separate arrangement between yourselves and Haven. At times such as this please be aware that like the rest of the UK government guidelines have to be followed by Haven and numbers are limited for all activities.

Wifi - we provide complimentary wifi in all our caravans on the park and currently Netflix in our mini loge only, NOTE - this is complimentary and we are not responsible if the wifi /Netflx iss not working, intermittent or down.  TV is Freeview and can at times drop out due to atmospherics. Remember you are on holiday on the coast and these things happen!!!  

On vacating the caravans any forgotten items are left at your own risk. We will do our best to return any found items to you however we can not be held liable for your property that you have left behind.

Note - Haven are within their rights to enter the caravan to carry out any essential maintenance or to repair something you have reported to us.    

Haven's terms and conditions of being on the park must be followed.  Please see their website for further information.

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